The User Journey Modelling tool implemented in ACROSS, is aimed not at end-users but at modellers – expert users who think about and design the user journeys. A modeller’s task is to plan in which combination and ordering an end-user (citizens) will need to access the services offered through the ACROSS platform in a specific situation (or use-case). Modellers have expert knowledge about the available services, but they are not expected to have in-depth IT expertise – therefore workflow modelling with the UJMT does not require programming skills but is very similar to drawing a diagram.

By the UJMT, a modeller is enabled to interactively create abstract, graphical models of the service workflows the end-users will be able to go through (using the ACROSS Citizen WebApp) in each user journey.

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